May 12, 2010 wmata provided data about employee salaries, bonuses, overtime and benefits for fiscal year 2009. Metro system, there have been more assaults against metrobus drivers, fare evasion incidents, harassment complaints, and theft from cars in. The standard for the number of complaints, excluding those without merit, is three per 1,000 trip requests. Bus driver current employee landover, md march 7, 2020 love it best job to have will work it anytime will advise anybody to work there the benefits are. For example, a driver who is observed texting while driving, nodding off, speeding, or driving in excess of legal driving hours hours of service. The broker has a monthly financial incentive for a complaint rate of 1. Jan 24, 2019 who ever is the female driver light skin african american for 232 am line between 7am and 745 am going to l a x on pacific and anaheim in the city of long beach has a very bad attitude and is very rude if i am early and so is the bus and you take off i start running and make it before you actually leave the stop i tap on the door and her response was you need to make it on time or catch. Further correspondence and feedback to the customer is determined based on issue. A metro employee is suing the washington metropolitan area transit authority wmata in federal court for sexual harassment from her supervisor. Wmata tracks complaints against the broker and its subcontractors. This web app works on all phones and is based on the washingtons. Southern californias longdistance commuter rail system.
Wmata has yet to comment on complaints that shuttle bus drivers didnt use northbound i395 express lanes. Sep 14, 2017 crime was down overall across the metro system in the first six months of 2017, but sexual harassment and assaults on bus operators rose sharply, according to a new report by metro transit police. Contract bus workers strike, strand commuters on wmata. All complaints will be entered and tracked in metros customer relationship management database. Periodically i would experience repeated chronic problems, such as busses bunchingup in caravans of 3, 4, or 5 busses closely together followed by long. Wmata was formed in 1967 to plan, develop, and operate public transportation in the washington, dc, metro area. Wmata hourly rate get a free salary comparison based on job title, skills, experience and education.
Washington metropolitan area transit authority enter search terms. How to complain effectively by eunice poku, outreach and public information coordinator. This washington metropolitan area transit authority bus driver doesnt like bikers and cant tell when a vehicle has come to a complete stop. Nov 01, 2018 for example, a driver who is observed texting while driving, nodding off, speeding, or driving in excess of legal driving hours hours of service. Some customers who attend our outreach events tell me about unfortunate incidents involving aar. Aug 10, 2016 dc metro buses are angering locals from lateness to poor conditions, complaints about metrobus suggest that the rail system isnt wmata s only problem. The metro transit police department mtpd is interested in hearing from you and being accountable. The washington metropolitan area transit authority, or wmata, operates transit service in the washington, d. Click on the stations below to read some of the complaints.
Dec 04, 2019 a former bus driver is taking the washington metropolitan area transit authority to court, claiming her supervisors harassed her and retaliated when she reported it. Who ever is the female driver light skin african american for 232 am line between 7am and 745 am going to l a x on pacific and anaheim in the city of long beach has a very bad attitude and is very rude if i am early and so is the bus and you take off i start running and make it before you actually leave the stop i tap on the door and her response was you need to make it on time or catch. Jun 03, 2010 according to metro transit police, the sexual comments a bus driver made toward his 16yearold passenger werent explicit enough. We will host approximately 50 interns across 30 departments within the authority through. Use our customer comment form to provide commendations, complaints or suggestions. I was getting on the bus, and as i stepped into the doorway, the driver closed the door, basically squashing my body. Bus service can be more readily expanded, but to win over riders, metros bus division must win a public relations battle.
Crime was down overall across the metro system in the first six months of 2017, but sexual harassment and assaults on bus operators rose sharply, according to a. He closed the doors while the bus remained in the designated bus lane stopped for a red light. The mtpd will accept complaints or commendations in writing on this form. A current valid drivers license is required and the ability to acquire a valid ommercial driver learners dl permit from jurisdiction of residence is required prior to appointment with proper endorsements for passenger bus and air brakes. Dc metro buses are angering locals from lateness to poor conditions, complaints about metrobus suggest that the rail system isnt wmatas only problem. A bus driver was screaming at a poor elderly lady about 90 years old with hands full of grocery bags, a commenter wrote. The washington metropolitan area transit authority wmata is now accepting applications for the 2020 metro college intern program season through april 10th. We always want to hear from our customers whether its a compliment, suggestion or complaint. Contract bus workers strike, strand commuters on wmata routes in virginia its unclear when the strike will end, but union leaders say workers will not go back until they get what they deserve. We welcome your suggestions, questions, compliments or complaints at any time. Customer service department dedicated to properly receive and process any commendation, concern, or complaint.
Justia us law case law district of columbia case law district of columbia court of appeals decisions 2007 wmata v. Accurate, reliable salary and compensation comparisons for united states. Washington metropolitan area transit authority cptdb wiki. The 31 came on the friendship heightsbound side, but it said foggy bottom. A former bus driver is taking the washington metropolitan area transit authority to court, claiming her supervisors harassed her and retaliated when she. For citylink, locallink, metro subwaylink, light raillink, marc train and commuter bus. To be clear, i did not attempt to board the bus as the doors were closing. One of the most frequent complaints from riders is rude and.
If you have a taxi access ii question or complaint, call mjm innovations at 4106642030. To report a crime in progress or other emergency, call metro transit police at 202 9622121 or 911. The driver screamed get off my bus, the commenter continued. All customers will receive an initial acknowledgement of their complaint within five business days, and where possible complaints will be resolved on the first contact. Subscribe to my free weekly newsletter youll be the first to know when i add new printable documents and templates to the network of sites. Speak to a metro passenger relations representative. Wmata bus driver refuses to stop design, vehicle, metro. We passengers asked to make sure it was going to friendship heights you never know if the bus couldve been rerouted, and also because some of those 30line buses going that way terminate at mclean gardens and other halfway stops.
Metro home metropolitan transit authority of harris county 1900 main st. Mar 20, 2020 the washington metropolitan area transit authority wmata is now accepting applications for the 2020 metro college intern program season through april 10th. Remember your stopcode from the popups or find it on a bus stop pole box. Metro passengers have filed at least 120 complaints about sexual harassment from wmata rail and bus workers between 2016 and 2019. She decided it was a good idea to confront a cyclist. Its fleet consists of 1,595 buses covering an area of 1,500 square miles 3,900 km 2 in washington, d. Bus driver current employee landover, md march 7, 2020 love it best job to have will work it anytime will advise anybody to work there the benefits are the bomb the work hours are great and you can live happy. Complaints, commendations, and suggestions metroaccess employees are trained to provide safe, reliable, and courteous ontime service. Bus advertising offers a prominent way to reach both drivers and. A rewarding career is waiting for you as a metrobus operator.
To my dismay, many of them have not submitted their complaints to mta new york city transit. Exemployee sues wmata for wrongful termination, harassment. You can also offer comments by calling customer relations at 6123733333 on weekdays between 8 a. The bus drivers understand those complaints, but they argue if theyre not safe on the bus, no one is.
Are bonuses incredibly high, or used primarily as a symbolic recognition of a job well done. The dangerous use of damaged vehicles despite complaints and injuries exposes the claims made by wmata management that the metro authority is supposedly preoccupied with a. Ada complaints you can file a complaint about any bus company violation of the americans with disabilities act such as a bus with a broken wheelchair lift, or a driver or bus employee not offering. Nov 01, 2011 to be clear, i did not attempt to board the bus as the doors were closing. Wmata provided data about employee salaries, bonuses, overtime and benefits for fiscal year 2009.
The metro transit police department mtpd is interested in hearing from you and being accountable to our customers. There are 269 bus routes serving 11,129 stops, including 2,554 bus shelters. May 08, 2014 this washington metropolitan area transit authority bus driver doesnt like bikers and cant tell when a vehicle has come to a complete stop. Please tell us the bus line or route number if known. According to metro transit police, the sexual comments a bus driver made toward his 16yearold passenger werent explicit enough. The metropolitan transit authority of harris county, texas metro desires. Must acquire a valid ommercial drivers license with passenger bus and air rakes endorsements by the.
Metrobus drivers getting extra training washington. Metro employee sues wmata for sexual harassment the. Ninetyseven percent of the bus and train operators at the washington metropolitan area transit authority are black, with only six white women out of more than 3,000 drivers, according to metro. Metro reports spikes in bus driver assaults, harassment, and more. Overall crime is down on metro, but harassment and assaults. If you want to book a mobilitylink reservation, call 4107648181 and press 1. When you experience any wrong behavior by a driver, always make a note of the 4digit vehicle number and include it in your complaint to wmata so that the driver can be positively identified.
I was in the doorway when the driver closed the door. According to a document arlancia williams filed in the united states district court for the district of columbia, after williams reported the situation to wmata director dana baker, baker threatened to fire her. Wmata has been buried in a huge mess with its rail system plagued by smoke and fire problems and general safety issues, but metro customers have. Use the form below to commend an employee for excellent performance, to register a complaint about bus or rail service, locate a lost item or provide a suggestion. Metrobus is a bus service operated by the washington metropolitan area transit authority wmata. Jan 12, 2020 wmata hourly rate get a free salary comparison based on job title, skills, experience and education. M15 bus driver select bus number 1235 heading southbound in manhattan pulled up to the bus stop located on 2nd avenue at east 49th street. If your journey with us has not met your expectations we have policies in place to rectify that.
Metrobus drivers get customer service training the. Another telling a female rider he wants to see her naked. Apr 08, 2012 when you experience any wrong behavior by a driver, always make a note of the 4digit vehicle number and include it in your complaint to wmata so that the driver can be positively identified. Safety is supposed to be our number one priority and theyre not living up to it. By the way he drove, it doesnt surprise me that he was in a rush to close the door. If you like working with people and want to make a difference in your community, come help us run our growing transit system. As i was getting off the bus, i informed the driver that he closed the door on my body and that it had hurt my arm. On wednesday september 19, 2018, at approximately 12. Submit a paper comment form, which are available inside all metrorail stations. Click here to see which routes are currently available. B i had an instance the other day of the bus having the wrong direction sign on it. A sample of bad bus driver behavior is provided to help guide a personal transportation complaint letter.
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